Terms and Conditions
Head Office Contact details:
Pilates Place, Sheldon House, Sheep Street, Shipston on Stour, CV36 4AF United Kingdom
Company number: OC337517
Exchanging an Item:
If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.
All products that are returned to us in an unopened and re-saleable condition will be refunded in full.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
to make good any shortage or non-delivery;
to replace or repair any goods that are damaged or defective; or
to refund to you the amount paid by you for the goods in question in whatever manner is appropriate
We guarantee your satisfaction. Please advise us within 7 days if you are not completely satisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.
Governing Law: The contract between us shall be governed by and interpreted in accordance with English law and we both agree to submit to the non-exclusive jurisdiction of the English Courts.
The Pilates Place does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition.
Items returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
Returns must be clearly marked with your full name, address, and invoice number. This will enable us to identify the goods.
Once you have been allocated a Returns Number - simply follow the instructions on the returns form that has been supplied with your delivery.
You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.